People Services Coordinator

Work Type:

Location:

Melbourne - VIC 

  • Manage HR and recruitment queries through new HR systems
  • Provide hands on support across Oracle HRIS and SmartRecruiters
  • ASAP start, Mt Waverley based (4-5 days onsite), contract through to 30 June
About the role
We are seeking an experienced HR Services Coordinator to join our clients People Services team on a temporary basis to support a period of high volume and system transformation.
Following the recent implementation of Oracle HRIS and SmartRecruiters, the team is managing an increased volume of employee and hiring-related enquiries through a newly introduced ticketing system. This role will play a key part in ensuring timely, high‑quality support to the business while maintaining service level agreements (SLAs).
This is an excellent opportunity for someone who enjoys working at the intersection of HR operations, recruitment support and HR systems.
Key responsibilities
  • Responding to HR and recruitment-related enquiries via a ticketing system, ensuring SLAs are met
  • Providing end-to-end recruitment support, including requisitions, onboarding coordination and system support
  • Supporting hiring managers and candidates with SmartRecruiters
  • Assisting employees and stakeholders with day-to-day queries in Oracle HRIS
  • Maintaining accurate employee data and documentation
  • Supporting continuous improvement as the team embeds new systems and processes
About you
  • Previous experience in an HR Coordinator, HR Administrator or HR Systems Administrator role
  • Strong hands on experience with HR systems (Oracle and/or SmartRecruiters highly desirable)
  • Solid understanding of recruitment processes and hiring workflows
  • Comfortable working in a high-volume, case-management or ticket-based environment
  • Strong attention to detail with a customer-focused mindset
  • Ability to adapt quickly in a changing environment
  • Knowledge of Australian legislation and modern awards will be highly regarded
Why join us?
  • Be part of a supportive, collaborative People Services team
  • Exposure to enterprise HR systems and change initiatives
  • Clear workloads, processes and SLAs in place
  • Meaningful, ongoing work through a busy transformation period
If you’re available immediately (or on short notice), enjoy HR systems work, and are looking for a hands-on, fast-paced contract role, we’d love to hear from you.

Location: Mt Waverley, VIC (4–5 days onsite)
Contract: Temporary until 30 June (with potential extension depending on workload)
Salary: Circa $70,000 base + super (pro‑rata) - hourly rate equivalent
Start: ASAP

Reference Number:

4025106

Date Published:

02-Apr-2026

Contact Name:

Contact Email:


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Your details may be provided to our clients for potential opportunities; however, this will only occur after a discussion with one of our consultants and with your consent. We are committed to handling your information securely and confidentially in line with national privacy requirements.

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The Next Step embraces individuality and differences in gender, age, ethnicity, race, cultural background, disability, faith and sexual orientation. We strive to provide a recruitment experience that’s fair, inclusive and accessible. We encourage all suitable applicants to apply for roles. Please speak to our consultants about any accessibility needs to be considered during the recruitment process.