Senior HR Business Partner

Work Type:

Location:

Brisbane - QLD 

  • Permanent Senior HR Business Partner (ER focus)
  • North-east of Brisbane + WFH flexibility
  • Aged Care & Community Services
About Them

This NFP organisation is a large, purpose-led community services provider delivering essential support across a diverse range of programs, including care, support and community-based services. Values-driven and people-centred, the organisation is deeply committed to dignity, compassion, integrity and empowerment, both for the communities it serves and the workforce that supports them.

 
About the Role

The Senior HR Business Partner works closely with senior leaders to support both day-to-day and long-term people strategies for a workforce of approximately 1000 employees across a multi-site environment. 

With a focus on Employment Relations, this role is responsible for managing complex employee issues, as well as organisational change, workforce planning, leadership development, and managing risk, while helping drive improvements in performance, culture, and compliance.

With 1 direct report, this role is a senior-level role, operating with a high degree of autonomy, using independent judgement to manage complex and sensitive issues.
 
Key responsibilities include:
  • End-to-end management of complex ER matters including grievances, investigations, performance and misconduct
  • Coaching and advising leaders on best-practice people management and risk-aware decision making
  • Interpreting and applying legislation, policies and industrial instruments with confidence
  • Supporting change initiatives and organisational priorities from a people perspective
  • Translating business needs into practical HR solutions
  • Contributing to continuous improvement of people practices and processes
About You

You are a seasoned Senior HR Business Partner who is confident, calm and pragmatic in complex people situations and able to operate autonomously. It is important that you possess Aged Care and/or Community Services industry experience. 

You will bring:
  • Strong, demonstrated experience in ER case management within a complex organisation
  • Sound working knowledge of Fair Work legislation and industrial instruments
  • The ability to quickly build credibility and trust with leaders
  • Excellent written and verbal communication skills
  • A practical, solutions-focused mindset
  • Genuinely passionate HR Practitioner with a strength in ER 
  • Aged Care and/or Community Services industry background 
About Culture & Benefits

Located north-east of Brisbane + 2 days WFH flexibility, offering a highly competitive salary + NFP salary sacrifice packaging benefits. 

About Applying
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For specific questions about this role, please contact Melissa Forwood at mforwood@thenextstep.com.au

Reference Number:

4028320

Date Published:

20-Apr-2026

Contact Name:

Contact Email:


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The Next Step embraces individuality and differences in gender, age, ethnicity, race, cultural background, disability, faith and sexual orientation. We strive to provide a recruitment experience that’s fair, inclusive and accessible. We encourage all suitable applicants to apply for roles. Please speak to our consultants about any accessibility needs to be considered during the recruitment process.